FAQ
How can I book a fast cruise ticket with Rayfish.id?
You can book your ticket by contacting our customer service team through WhatsApp. Please provide your travel date, departure route, number of passengers, and contact details. Our team will confirm availability and guide you through the payment process.
What routes are available?
Rayfish.id provides fast boat services between Sanur and Nusa Penida. Departure times and route availability may vary depending on operational conditions. Please check our Schedule & Routes page or contact our customer service team for the latest information.
How early should I arrive before departure?
Passengers are advised to arrive at the designated meeting point at least 45–60 minutes before departure. Arriving early allows enough time for check-in, luggage handling, passenger identification, and boarding.
Is luggage assistance available?
Yes. Our porter team will assist with carrying and handling your luggage during departure and arrival. Each passenger will also receive an identification tag to help our team organize luggage and passenger assistance more efficiently.
How much luggage can I bring?
Passengers may bring personal luggage within the permitted weight and size limits. Additional fees may apply to oversized or excessive luggage. Please contact our customer service team before departure if you are travelling with surfboards, bicycles, large equipment, or special baggage.
What happens if the departure schedule changes?
Departure schedules may change due to weather, sea conditions, harbour regulations, or other operational factors. If a change occurs, our team will inform affected passengers through the contact details provided during booking and assist with the available alternatives.
Can I cancel or reschedule my booking?
Cancellation and rescheduling requests are subject to ticket availability and Rayfish.id’s booking policy. Please contact our customer service team as early as possible and provide your booking details. Additional charges may apply depending on the timing and conditions of the request.
Let’s Start Your Adventure
Contact us today for more information or to book your unforgettable journey on our fast boat service.